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In connection with the holidays we are closed on: Monday May 5 (Liberation Day), Thursday May 29 (Ascension Day) to June 6 (Holiday) & Monday June 9 (Pentecost). Your orders will then be shipped the following Monday (or Thursday). We thank you for your understanding.
Do you live in a building complex, check to see if your receiver is locked down. On a locked receiver, it is not possible to program new remotes with removing the lock with a password. Do you have a private receiver? Check to see if the reference "RBe4RC" is present. If not, then you need a Master remote in order to program new remotes.